We respect your privacy and are committed to protecting it through our compliance with this privacy policy (“Policy”). This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the utstrees.ca website and any of its related products and services, and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information.

This Policy is a legally binding agreement between you and Unparalleled Tree Service. By accessing and using the website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

Automatic Collection of Information

When you open the website, our servers automatically record information that your browser sends. This data may include your device's IP address, browser type and version, operating system, language preferences, referring webpage, pages visited, time spent on pages, and other statistics. This information is used only to identify potential abuse and establish statistical information regarding usage and traffic.

Collection of Personal Information

You can access and use the website without telling us who you are. If you wish to use certain features (such as submitting a quote request), you may be asked to provide Personal Information including your name, email address, phone number, and property address. You can choose not to provide this information, but you may not be able to use certain features.

Use and Processing of Collected Information

We may use the Personal Information we collect for the following purposes: responding to inquiries and quote requests, sending service confirmations and follow-ups, improving our website and services, and complying with legal obligations. We do not sell your Personal Information to third parties.

Disclosure of Information

We may share your information with trusted service providers who assist in operating our website and delivering services, who are required to keep your information confidential. We may also disclose Personal Information if required by law or in good faith belief that such disclosure is necessary to protect our rights or comply with a legal process.

Retention of Information

We will retain your Personal Information for the period necessary to comply with our legal obligations, enforce this Policy, and resolve disputes. Once the retention period expires, Personal Information will be deleted.

Disclosures for Residents of Canada

If you are a resident of Canada, you have certain rights under the Personal Information Protection and Electronic Documents Act (PIPEDA):

Right to access — You may request access to the Personal Information we hold about you.
Right to correct — You may request corrections to inaccurate Personal Information.
Right to withdraw consent — You may withdraw consent for handling your Personal Information at any time.
Right to complain — You may file a complaint with the Privacy Commissioner of Canada.

Cookies

Our website uses cookies to help personalize your online experience. Cookies are small text files placed on your device by web page servers. You may decline cookies via your browser settings, though some features of the website may not function fully as a result. We may also use third-party analytics tools that use cookies to collect standard internet activity information.

Children's Privacy

We do not knowingly collect Personal Information from children under the age of 18. If you believe a child has submitted Personal Information through our website, please contact us to request its deletion.

Links to Other Resources

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy statements.

Data Security

We maintain reasonable administrative, technical, and physical safeguards to protect your Personal Information from unauthorized access, use, modification, and disclosure. However, no data transmission over the internet can be fully guaranteed.

Changes and Amendments

We reserve the right to modify this Policy at any time. Changes become effective immediately upon posting. Your continued use of the website after any changes constitutes your acceptance of those changes.

Contact Us

If you have questions about this Policy or wish to exercise your privacy rights, please contact us at hello@utstrees.ca or visit our contact page.

Privacy Policy